Help Desk for IT Departments - White Label IT Help Desk Support
Branded by you, delivered by us
Our certified, U.S.-based Help Desk technicians are here to provide superior customer service and support to your organization - freeing you to focus on growing your organization. Our first contact resolution is 77% (the industry average is 64%), and seamless integration with our NOC ensures even the most complex issues can be solved.
That’s more than outsourcing - it’s smarttech-sourcing.
What does your Help Desk look like?
Are you tasking your techs with ad-hoc support?
Does your organization have a dedicated help desk staff?
Are you working with a third-party provider?
Let us take it from here
If you currently task your high-value techs with fielding service calls, chances are they’re being overworked and underutilized. Give your techs nights, weekends and holidays off, and let them focus on what matters most to your organization - serving as an advisor to your staff, identifying new ROI opportunities, and increasing existing staff and executive level satisfaction.
Free them from their ad-hoc help desk duties, and let us take it from here. We’ll field the service calls - you can focus on growing your organization and the projects you haven’t been able to focus on. Keep your techs motivated and challenged, and increasing their job satisfaction. That’s why we call it smart-tech sourcing.
- Get your high-value techs away from mundane tasks
- Focus on what matters most to your organization
- Do more for your organization without pulling the night shift
A Seamless Extension of our Remote Management Platform
By leveraging our help desk, you'll be joining more than 35,000 end-users to whom we already provide Level 1 and 2 support. Backed by a staff of nearly 600 staff “Network Operations Center” (NOC) technicians, we also provide Level 3 support when your staff members encounter major server or application problems such as Exchange or Active Directory errors.
And whether you sign up for support during normal business hours, after-hours, or complete 24x7 coverage, we'll take the time to learn about both you and your staff - so our expert technicians can truly act as representatives of your organization when your staff members call.
Our Help Desk support includes:
- Microsoft and Apple desktop operating systems
- Thin clients and virtual desktop infrastructure (VDI)
- E-mail applications and browsers
- Microsoft Office and leading third-party applications
- Limited hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware infections
Call today and let's discuss how you can start taking advantage of our 24/7 help desk.