Training your employees is one of the best ways to keep them driven and encourage their loyalty. It also improves their performance and makes them more valuable. The perfect employee training program has yet to be developed, but one that’s likely to succeed and have the best effect should have the following components:
#1. Needs assessment
At the end of the day, your employee training program must provide value to your company. It should focus on improving aspects of your employees’ performance and skill set in a way that will benefit not just them, but your business as well. This is why you have to tailor your training program to your company’s unique needs instead of adopting a one-size-fits-all approach.
Before you begin, conduct a needs assessment and identify the problems your business faces and which persons have to be trained for these issues to be resolved. Determine the gap between the employee’s actual performance and the performance required to fix the problem. For instance, if your staff has trouble generating leads, then maybe you need to train them in current marketing trends and best practices.
#2. Clear training objectives
Besides addressing a need, your training program must meet a set of clearly defined objectives. This must be composed of knowledge, attributes, or competencies that the trainees need to perform their job effectively. When defining your goal, lay down a timeline and the methods and metrics you’ll use to measure your employees’ progress.
#3. Dynamic demonstration
Make sure your program includes dynamic demonstrations that provide trainees with examples of the skills and behaviors they need to imitate and develop. Demonstrations are as close as trainees can get to actual, hands-on experience and, thus, can support knowledge retention better than conventional classroom-type discussions tend to.
Take demonstrations as an opportunity to be creative and to lead by example. This is particularly crucial with programs that are focused on best practices. In training your employees on customer service, for instance, you can have both trainers and trainees do role-playing in which the former demonstrates to the latter how to interact with potential and existing customers properly.
#4. Space for practice
Mistakes are an important part of the learning process, but you wouldn’t want your workers to commit them as they perform their tasks. Give your employees time to practice the new skills and behaviors they learned during training and commit mistakes in a safe space. This not only makes them more likely to remember their lessons, it also minimizes the risk of them committing errors once they go back to work.
Practice is also an opportunity to inject fun into the program. Simulate situations in which trainees can demonstrate their skills or have them solve problems similar to what they’ll face on the job. You may even play games, as long as they contribute to meeting your training objectives.
Acknowledge your employees when they do something right. If they do something wrong, tell them where they’re lacking and encourage them to do better. Even high-performing employees may doubt themselves in the face of something new and familiar. Feedback will reassure them and let them know how they can improve.
But feedback alone isn’t enough — it must also be delivered properly. Instead of admonishing and focusing on the trainees’ personal misgivings, concentrate on their performance and offer an opportunity for them to correct their errors.
It’s not uncommon for employees to forget and revert to their pre-training behavior. To encourage knowledge retention, you can enact post-training reinforcement through methods like short quizzes on items discussed during training. You can also implement activities that will necessitate the use of the skills they learned from the program.
Your employees are among your company’s greatest assets. As a business owner, you have to invest in improving their skills so they can contribute to your company’s growth better. This has never been easier with PC LAN TECHS. We manage and secure your IT network, giving you more time to focus on your workforce’s needs and other important aspects of your business. Contact us today to get started!