With recent advances in internet speed and reliability, the past few years have seen a rapid uptake in Voice over Internet Protocol (VoIP) technology. Consumers have already been making calls over the web for years with popular applications like Skype, so it was only inevitable that businesses would follow suit.
Yet despite the fact that VoIP is here to stay, some decision makers remain hesitant for a number of reasons. Here are some of the most pervasive myths and misconceptions about VoIP, debunked:
#1. VoIP can’t replace the traditional landline
The trusty old landline has served businesses well for over a century. Even now, its reliability remains unmatched because you can still use it if the lights go out. However, while there’s no denying the landline is one of the most tried and tested technologies of all, VoIP phone systems offer something just as special. Because VoIP systems work on any device connected to the internet (including mobile devices on mobile data plans), it’s usable almost anywhere.
#2. VoIP delivers substandard voice quality
When it comes to voice quality, VoIP can sometimes get a bad rap. But most problems with online communications are easy to fix. One of the most common issues with VoIP is the jitter that happens when there’s a delay in the network.
This can easily be fixed by using newer cables. Most other problems can be resolved by allocating bandwidth to your VoIP systems so that other tasks, such as downloads and software updates, don’t get in the way.
#3. VoIP communications are unsecure
With cyberattacks making the headlines regularly, it’s hardly any wonder there’s a widespread fear of adopting newer technologies. After all, VoIP is only as secure as the network you run it on. For example, using VoIP while connected to an unprotected public wireless hotspot may leave your communications susceptible to eavesdropping.
However, that doesn’t mean VoIP is inherently unsecure. Any decent service provider should offer full end-to-end encryption, and mobile workers can keep their communications private by connecting to an enterprise-grade virtual private network (VPN).
#4. VoIP can’t be used for fax transmission
If your business is among the few that still sends and receives faxes, it’s easy to dismiss the benefits of VPN as being irrelevant to your situation. Some businesses still need to use fax for compliance and governance reasons, and any suitable VoIP service provider with experience in your industry should understand that. Fortunately, fax transmission can be performed over the internet by using fax-to-email conversion for incoming messages and an analog phone adapter for outgoing faxes.
#5. VoIP only works for calls between computers
In the early days of the internet, there was little interoperability between online and traditional communications, but things have changed in more recent years. While computer-to-computer calls enable video conferencing and high-definition audio, that doesn’t mean it isn’t possible to call any mobile or landline device from your VoIP software.
In fact, VoIP is ideal for calling landlines or mobiles, particularly if you’re calling abroad, since the rates tend to be far cheaper than with traditional solutions. Many service providers will also be happy to port your existing business telephone number over to a VoIP system.
#6. VoIP always requires you to use a computer
With business-grade solutions, you can typically make or receive calls in whichever way you want. Most VoIP handsets look and work just like traditional phones and use standard telephone numbers. VoIP also adds a whole new raft of opportunities, including the ability to work with any internet-connected device equipped with a speaker and microphone.
PC LAN Techs is a leading managed IT services provider that can deploy cutting-edge VoIP phone systems. By switching to a modern telecommunications solution, your business will enjoy increased collaboration, productivity, and profitability. Call us today to experience these benefits.