Signs that you need to rethink your business’s IT

Signs that you need to rethink your business’s IT

If you haven’t been regularly monitoring your IT, then you might be overlooking critical issues that could result in a variety of problems such as cyberattacks, hardware and software failures, and network misuse. It may be challenging for small- and medium-sized businesses (SMBs) with limited resources, but proactively monitoring your IT helps prevent these and other issues. Here are warning signs it’s time to revisit your business’s IT.

Your business still hasn’t moved to the cloud

A majority of businesses have moved to the cloud to secure data, improve file sharing, and optimize workflow. You’re missing out on these and other benefits if you’re still using mostly on-premises systems. Should you decide to finally migrate business processes and data to the cloud, know that there are also risks you must watch out for.

A reliable managed services provider (MSP) can help assess your systems and determine your current and future computing needs, so you don't have to. An MSP can also recommend cloud-based systems that will automate workflows, enhance communications, save you money, and much more.

You have difficulties connecting with customers

SMBs that still use legacy IT systems have a harder time providing great customer experiences and managing their growing client database. Businesses today need a customer relationship management platform that solves issues with data integration, access, and performance.

This is where customer relationship management (CRM) solutions come in. The right CRM system can automate repetitive customer service tasks and make addressing customer concerns more efficient. CRM systems are also built with marketing automation capabilities, which makes life much easier for your company’s marketing team. For example, a CRM system can automatically sending your sales prospects marketing materials via email and other platforms.

Recurring and unexplained downtime

Numerous and frequent outages whose cause cannot be identified are impossible to resolve. Such downtime events result in lost productivity, time, and profits, and inevitably damage your business’s reputation. Constant disruptions will displease your customers and eventually make them switch to your competitors who can provide services more efficiently.

If left unaddressed, persistent downtime will negatively impact your business. Working with a trusted IT support services provider can help troubleshoot your common network problems and put a stop to your nagging technical glitches.

Insufficient contingency plans

Natural disasters or emergencies such as fire or flooding can halt business operations. Having a business continuity plan (BCP) is what saves businesses from these threats. If you still haven’t created a BCP strategy in these uncertain times, you might be courting disaster.

A BCP is created to ensure your business continues to operate in the midst of an emergency. A good BCP must include an analysis of your organization’s potential threats, a list of critical tasks that need to be performed to continue operations, contact information of key staff, personal safety procedures, and information on data backups.

Contingency plans that only remedy the situation temporarily cause recurring issues and do not resolve the problem in the long term. Also, if your IT’s plan B only covers risks of cybercrime, without considering other events such as disasters, human error, equipment or compliance failure, then work with reliable IT consultants who offer a comprehensive backup solutions that will protect you against all natural and man-made disasters.

If your business in Florida needs professional advice on enhancing its IT department, PC LAN TECHS can cover your bases from IT solutions to cybersecurity with a 24/7/365 help desk. Contact us today!

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