...you assume that you don’t need an internal IT department anymore.
Working with an MSP instead of hiring your own team may sound like a huge bargain since you get the same level of support at a fraction of the cost, but it’s not always the best option for everyone. By having an MSP work alongside your in-house team, you can free up more of their time, expertise, and resources on income-generating efforts instead of dealing with mundane issues.
To take full advantage of an MSP, avoid the following mistakes:
...you expect them to resolve all your issues
MSPs can fix an array of technical issues, but that doesn't mean you can simply leave everything up to them. As a business owner, you still need to be aware of the constant changes in the industry and government regulations, and know your business's pain points. Security requirements, best practices, and compliance have to be discussed regularly and while a reliable MSP will nudge you to have these conversations, you're responsible for making them happen.
...you forget who is in charge of what
When working with an MSP, your internal IT department will assume that they can hand over all their tasks, including those that have to be managed internally. You need to clear with your employees about their responsibilities and educate them about the type of tasks that should go to an MSP. For instance, have your internal team focus on industry-specific or custom software applications to boost productivity and lower IT support charges, while the MSP handles general software applications.
...you treat them as a vendor instead of a partner
Working with an MSP means welcoming a new partnership, not just another vendor. Because an MSP will function just like your own team, it’s important that they know your goals, pain points, and processes to be effective. Nurture this partnership and they will help you make some strategic decisions that could benefit your company now and in the years to come.
...you underestimate the effect of business changes
As your business grows, your IT requirements change and your MSP must be able to support them. Before a product launch, infrastructure upgrade, or any other major development in your company, it’s important to notify your MSP so they can make the right adjustments on their end and provide you with the technologies you need. For example, if you deployed new workstations, alerting your MSP of the changes will prompt them to install the latest security software and patches to minimize vulnerabilities.
...you misinterpret the terms of your agreement
The contract set between your business and the MSP outlines the commitment terms. Make sure it mentions a non-disclosure agreement that the MSP needs to sign to protect your vital company information. Ensure that you clarify everything listed on the agreement and that your key employees are aware of them, including how they can get in touch with the MSP, which tasks incur additional fees, and when and where these solutions are available.
Ultimately, it all boils down to the MSP selection process. You must thoroughly research each MSP by looking at online reviews, getting in touch with past customers, and checking out their qualifications and certifications.
To know if PC Lan Techs is the right technology partner for your business, just visit our office in West Palm Beach or give us a call today. We run a completely transparent business, so feel free to ask away!
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