Why modern businesses need VoIP

Why modern businesses need VoIP

Your business phone number has a California area code...yet you’re based in Florida. You’re on the way to the office but are still able to receive voicemails from clients...via email. You’re in a café on the other side of the globe, yet you're still able to take business calls...using your laptop. These are typical scenarios of a VoIP-operated team.

Similar to how emails work, VoIP (voice over internet protocol) allows you to make and receive calls using the internet. Not only does it help reduce telecommunications expenses, but it also boosts overall productivity thanks to a handful of communication features.

Transitioning to this advanced tool may sound overwhelming, but these benefits will put your worries to rest.

Economical fees

Gone are the days of stressing over long-distance phone bills. VoIP's affordable monthly fee can save businesses up to 90% in communication expenses since you no longer have to pay for manpower, equipment, and maintenance charges that come with traditional phone lines.

As a growing company, you want to save on operational fees so you can invest more on income-generating projects, and clearly this internet-based phone is the answer.

Zero restrictions

VoIP runs on cloud technology which means you can enjoy the flexibility of downgrading or expanding your systems without ever disrupting your employees’ work or waiting for your phone provider’s availability. Our technicians are at your beck and call, 24/7/365. Just send in requests at your convenience, and we’ll get back to you within minutes.

After all, we didn’t earn our spot as one of the top 501 managed services providers for four years in a row for nothing -- and as VoIP has no restrictions, neither do we.

Automatic updates

Using a VoIP system means your employees can work without interruption from manual or hardware updates. As a matter of fact, it works like your mobile phone; whenever a new version is available, it will automatically update.

Automated assistance

For clients who call your office after hours, you can program responses to frequently asked questions. You can even record important announcements, regular opening hours, and holiday office hours so your customers can experience optimal service when they call.

High-quality features

VoIP is equipped with 150 enterprise-class features, including high-definition audio & video quality, voicemail to email functionality, Find-Me-Follow-Me (FMFM), simultaneous rings on several phone lines, selective country or area code, customized ringtones, and the list goes on. Whatever your business may require, this premium technology will surely have it.

Portability

As long as you’re connected to the internet, you can enjoy these abundant features anywhere, even with your smartphone. You will never miss out on an important client call and can even transfer calls to your team without asking your client to contact a different number. What’s more, you can set a status to notify your team if you’re available to take calls.

With its improved customer service experience, state-of-the-art functionalities, and easy-to-use features, VoIP perfectly meets the requirements of small- and medium-sized companies. So if you want to enjoy top-of-line communications and boost your team’s overall productivity, simply give us a call or visit our office in West Palm Beach today!