Nowadays, many small- and medium-sized businesses can’t imagine working without technology. Cloud computing and managed services are just some of the solutions that have transformed the way SMBs operate, and VoIP is no exception.
Short for Voice over Internet Protocol, VoIP is a group of technologies that convert voice sounds into digital signals, which are then transmitted over the Internet. This benefits businesses in several ways.
How do businesses achieve an average savings of 50-75% on telecommunications after switching to VoIP? On traditional phone lines or a Packet-Switched Telephone Network (PSTN), you pay for each minute spent on the phone, with international calling rates being exceptionally higher. Since VoIP calls are routed through the internet, the only cost you’ll need to cover is the monthly internet bill.
With VoIP, businesses also save money from not having to purchase additional user hardware. Besides having a computer and a strong internet connection, the remaining essentials include a sound card, speakers, and a microphone -- all of which are relatively cheap. You also have the choice of downloading software like Skype that works just as well.
Despite a drastic shift in users' needs, traditional legacy phone systems are still limited to providing typical voice and fax services. VoIP comes with a host of other great features such as:
- Find me / follow me call routing - creates a list of numbers where you can be reached before the call gets pushed to voicemail
- Voicemail to email transcription - transcribes your voicemail messages to text and sends them to a predesignated email address
- Inbound / outbound call detail reports - documents your company's call history, including rate centers, duration, originator, destination, and cost
- Auto attendant - presents callers with a clear, quick, and detailed menu of where they can redirect their calls
Optimizes bandwidth use
During a normal telephone conversation, much of the bandwidth is wasted on silence from one or both ends. Businesses can counteract this by enabling a feature known as silence suppression. It saves bandwidth usage by restricting Real-time Transport Protocol (RTP) traffic that carries silence-encoded compressed payloads when there is silence.
Flexible network layout
Unlike complex PSTN connections, VoIP networks are much easier to manage. Because organizations are able to add or remove technologies as they see fit, it creates a flexible network infrastructure that is compatible with multiple devices. Network capacity and VoIP accounts can be added or removed, and new services can be introduced at the flick of a switch. Moreover, when you subscribe to a managed VoIP service, you have less equipment to manage.
According to a study on workplace mobility and productivity conducted by The Evolving Workforce Project, 83% of workers believe that technological advancements have enabled them to be more productive. Users can take their VoIP devices with them anywhere, making it possible to hold telephone conversations at venues with an internet connection. VoIP is especially useful for corporate employees who are required to travel.
While switching to VoIP may be a simple choice for some companies, it’s not always clear-cut for others. With PC Lan Techs as your IT partner, we’ll help choose, set up, and manage a VoIP system that meets your business’s needs. For any questions, feel free to contact us anytime. We’re more than happy to help.