Before the telephone was invented, we had letters, pigeons, smoke signals and even a mammoth mail delivery system. Nowadays, we have phones that we can use to text, call, and hail a cab, the point is, humans have come a long way in terms of communicating with one another. The more our civilizations grow, the better we get at acquiring sophisticated and efficient methods of correspondence. Despite being the pioneer for telecommunications in the 19th Century, Alexander Graham Bell has got nothing on the 21st Century’s telephony powerhouse: VoIP.
Standing for Voice over Internet Protocol, VoIP has completely revolutionized the way small- and medium-sized businesses communicate. When compared with traditional legacy phone systems, the numerous benefits clearly outweigh its predecessor and have thus taken over the market. But before you decide to invest in any telephony system, understanding how it can benefit your business is crucial. Here are some key advantages of utilizing VoIP:
VoIP’s cost-saving potential is it’s most attractive feature, hands down. Once you change from public-switched telephone networks, long-distance phone calls become inexpensive. This is because calls aren’t processed across conventional commercial telecommunications line configurations, but instead are routed through the Internet or over private data network lines.
VoIP also reduces the costs associated with equipment, lines, manpower as well as maintenance. All of your company’s voice and data traffic are integrated into one physical network, eliminating the need for separate PBX tie lines. Despite its hefty initial setup cost, you can profit from significant net savings since only one network ever needs to be managed. Administrators are less burdened, multiple teams no longer have to manage data and voice networks separately, and consumers get to enjoy reduced subscription and usage rates, especially for international calls.
Rich media service
While the typical users’ needs have grown significantly, traditional legacy phone systems are still limited to providing typical voice and fax services. VoIP technology is integratable with other protocols and applications to provide users with instant messaging, video calls, and transferring images. On top of providing multiple media options for the user, this rich media service also creates new markets within the communications industry -- such as VoIP for mobile phones.
Because legacy phone systems assign a phone number to one dedicated line, you won’t be able to move your phone from one place to another. This makes it a hassle to call the phone company to ask for a phone number update when moving to a new house. With VoIP, you are given number mobility, meaning that you can use the same number on your mobile device as long as you have sufficient IP connectivity. Many businesspeople today bring their VoIP phones/smartphones with them when travelling and use the same numbers everywhere.
No geographical boundary
Thanks to its virtualized nature, VoIP services are geographically limitless. The area or country code is no longer bound to one specific location. Let’s say you live in Japan but subscribe to a U.S. phone number; this makes it possible for all calls made to the U.S. become domestic calls (which are cheaper) even though you live in Japan.
User control interface
VoIP service providers usually provide a user control interface, typically a web GUI, allowing customers to change features, options, and services. For example, when users log in to the web GUI, they will be able to change their call forwarding number, speed dial, presence information (online, offline), black/white list, music-on-hold option, anonymous call block, and so on.
Ever since the Internet was introduced, humans have made leaps and bounds in terms of technological innovations which intertwines with the way we communicate. Today it's undeniable that VoIP has numerous benefits, thus making it an attractive option for business owners to invest in... But not so fast. If you still have questions or would like to know more about Voice over Internet Protocol, feel free to give us a call.