Moving from in-house IT to a Helpdesk solution

Keeping up in today’s business environment calls for reliable and efficient tech resources. This means that you and your company must be flexible enough to adapt to the ever-changing trends, including the hardware and software that you use on a daily basis. So it helps to ask yourselves this: Is my IT working well for me? And if not, when is the time to switch things up?

Instead of wasting countless hours on tedious IT issues, you as a business owner should be concerned with devising strategies that grow your business. Again, this is much easier said than done, because to keep your tech resources under control, you’ll need support and service that also address your organization's business needs.

This is where Helpdesk solutions come in. On top of reducing time spent on IT-related concerns, there is a whole host of additional benefits that will help make the transition easier.

Economic efficiency

Allocating a significant portion of your day-to-day IT operations to a third party means that you’re employing experts who specialize in efficiency. Because of this, you and your business can expect to save on time, resources, and most importantly, money -- all of which provide a healthy boost to your bottom line.

Single point of contact

Another benefit of helpdesks is having a single point of contact for users in need of assistance, troubleshooting, and support for their IT issues. To manage requests, they use issue-tracking systems to sort, track, and even categorize problems by user or device. This provides you with data concerning technical problems, user preferences, and even satisfaction levels, so you can improve customer satisfaction and upgrade your information technology resources.

Free up IT resources

Helpdesk support also helps you repurpose IT teams and tech resources to better handle highly demanding projects and accommodate unique business requirements. Practical for businesses of all sizes, especially for those with 50-100 employees, helpdesk solutions take over massive portions of organizational functionality, thus allowing in-house IT teams to tackle more pressing matters.

Flexible capacity

Call volumes for helpdesks differ, and that’s why investing in an efficient helpdesk solution gives your company the flexibility it needs to handle the fluctuations and strike a comfortable balance: Now, your in-house IT staff is neither completely idle nor totally swamped.

Enhanced business performance

By utilizing an efficient helpdesk solution, your company will be able to focus on core business matters instead of wasting time handling IT-related issues. The helpdesk call centre will be able to concentrate on end user experience while the rest of your company can focus on handling pressing matters such as improving your bottom line. Despite the initial short-term financial investment, it’ll prove to be a valuable contribution to the overall long-term growth of your company.

Because information today is both abundant and accessible, companies are facing major challenges when it comes to keeping up with the latest developments. The first step is to identify what works and what doesn't for your business. The second, and generally harder, step is to recognize flaws and to embrace change.

A reliable helpdesk support system will enhance your staff’s efficiency and allow your business to operate at optimal levels. Our team of experts at PC Lan Techs provides an outsourced Helpdesk solution whereby customers can call and talk with a live technician. If you have further questions, please feel free to give us a call or send us an email. We’re ready to help!

In order to achieve success as well as sustain corporate longevity, reliable security solutions are a vital component. Read our long-form post, Everything SMBs should know about cybersecurity in 2018 to learn more about fending off cybercriminals. Or, if you’re ready, contact us today about a personalized plan for your company.