A blog of all sections with no images

Service Residential

PC LAN TECHS - Small Business Specialists

With over 800 clients we’ve perfected the process of IT management. We take care of the details, allowing you to focus on the thing you do best. Our systems and support specialist are tailored to providing a complete solution for companies of all sizes ranging from 1 to 100 computers. Our staff members are specifically trained to be professional and courteous with an extreme level of patience to guide you in the direction of technology. For small businesses, we become your IT department always on-call and always ready to help. We give the guidance you need to get what you want done.

· PC/MAC setup
· Software help and installation
· T1/DSL/Cable installation and configuration
· Wireless networks w/Encryption
· Remote PC connection + Setup
· Handheld/Smart Phone/Blackberry setup & configuration
· PC Maintenance + Support
· Domain selection/setup and support
· Instant Remote PC support (sit back and let us fix it!)

PC LAN TECHS redefines the way technical support is offered to help customers across the globe. We provide fast, easy and secure remote-support services, resulting in a superior customer experience every time.

If you are in need of remote support, you are in the right place!

We offer both online technical support through online chat and also we have the capabilities to fix your computer while you watch! Please click on the link to the left to chat with a technician about the many services that we provide or to schedule a remote support session to fix your system.

If you are already one of our current customers simply click on the link to chat or contact our office to receive your code.

Service Update status

Server desktop

PC LAN TECHS - Procurement Management

Organizations in the public and institutional sectors are looking for efficiencies throughout their operations, including their internal IT.

We know that all sectors are continuously updating to the latest technology. This is why we have dedicated teams to lead the way and find the best prices. We are quick, efficient and organized.

We have thousands of resources, contacts, and partnership agreements with the largest manufacturers and distributors. 

We help to reduce the (Total Cost of Ownership) TCO.

Our team specialists are ready to help. Please contact us today to find out more!

PC LAN TECHS - Help Desk support

Many Organizations focus on the needs of helping customers. We focus on helping your staff by creating a central point to receive help on various computer issues. Our help desk staff manages requests using our internal software which enables us to track user requests with a unique ticket number. This can also be called a "Local Bug Tracker" or LBT.

Our software is an extremely beneficial tool helping us find, analyze, and eliminate common problems in an organization's computing environment.

Users notify our help desk of his or her issue, and then we issue a ticket that has details of the problem. If our first level team is able to solve the issue, the ticket is closed and updated with documentation of the solution to allow other help desk technicians to reference. In addition we offer our customer portal so that users can also search their own created knowledge base. If the issue needs to be escalated, it will be dispatched to our second level team.

Not only do we provide help desk support through the utilization of our remote software but we also have ability to monitor the user environment for issues from technical problems to user preferences and satisfaction. Such information gathered at the help desk can be valuable in planning and preparation to other units/departments such as sales and product development.

“No matter the request we will find a solution”!