PC LAN TECHS - Server and desktop support

Many Organizations focus on the needs of helping customers. We focus on helping your staff by creating a central point to receive help on various computer issues. Our help desk staff manages requests using our internal software which enables us to track user requests with a unique ticket number. This can also be called a "Local Bug Tracker" or LBT.

Our software is an extremely beneficial tool helping us find, analyze, and eliminate common problems in an organization's computing environment.

Users notify our help desk of his or her issue, and then we issue a ticket that has details of the problem. If our first level team is able to solve the issue, the ticket is closed and updated with documentation of the solution to allow other help desk technicians to reference. In addition we offer our customer portal so that users can also search their own created knowledge base. If the issue needs to be escalated, it will be dispatched to our second level team.

Not only do we provide help desk support through the utilization of our remote software but we also have ability to monitor the user environment for issues from technical problems to user preferences and satisfaction. Such information gathered at the help desk can be valuable in planning and preparation to other units/departments such as sales and product development.

“No matter the request we will find a solution”!